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STAR: Health Care

STAR (Support. Transform. Achieve. Results.) is an innovative process for creating an effective and productive work culture. These materials are geared towards Health Care settings and are designed to help teams find ways to decrease unnecessary work, increase productivity, and increase everyone’s control over their time. STAR also includes coaching for managers on how they can support their employees more effectively.

This Health Care Workers version is most appropriate when organizations have mostly hourly employees, interact directly with customers or clients, and have structured shifts. Click for a summary and sample timeline.

Download free materials on this page. The Facilitator’s Guide to Implementing STAR:Health Care Sessions details the whole program including time estimates and what you need for each training component.

Phase 1: Prepare for the Change

Steering Team Session #1

Overview of STAR and why it’s important to your organization. Learn about sludge (the toxic language used to judge how employees spend their work time).

Materials you will need:

weSupport Training
Teach Family Supportive Supervisor Behaviors (FSSB) to your managers. Free or enhanced options available.

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weSupport Behavior Tracking
Managers track their own behaviors to provide performance support and support for family and personal lives. Free or enhanced options available.

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Phase 2: Set the Change in Motion

Team Induction/Sludge Session
Present the vision of STAR, how it works, and why it is important to your organization. Learn about sludge (the toxic language used to judge how employees spend their work time).

Materials you will need:

Sludge Eradication Activity
For two weeks, track how often you stop yourself from saying something "sludgey", use the sludge eradication strategy, or have a sludge-free day.

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Steering Team Session #2
Coaching and review of management practices to help managers operate effectively while the culture evolves. Discuss challenges in your work environment, learn how to support personal life while meeting business goals.

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Culture Clinic Session
Participants continue to learn about STAR, how to operate effectively within a counter-culture environment, and to resist implementing traditional guidelines.

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Do Something Different Activity
For two weeks, try doing something new and different that encourages innovative ways of working.

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weSupport Behavior Tracking Part 2
Self-monitor supervisory supportive behaviors over two weeks.

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Phase 3: Learn and Evolve

Forum Sessions
Share wins and challenges of a STAR work environment.

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Note:
The Facilitator’s Guide details the whole program including time estimates and what you need for each training component.