%0 Journal Article %J J Appl Psychol %D 2011 %T Clarifying work-family intervention processes: the roles of work-family conflict and family-supportive supervisor behaviors. %A Hammer, Leslie B %A Kossek, Ellen E %A Anger, W Kent %A Bodner, Todd %A Zimmerman, Kristi L %K Adult %K Conflict (Psychology) %K Employment %K Family Conflict %K Female %K Humans %K Job Satisfaction %K Male %K Organization and Administration %K Personnel Management %K Personnel Turnover %K Social Support %K Teaching %K United States %X Drawing on a conceptual model integrating research on training, work–family interventions, and social support, we conducted a quasi-experimental field study to assess the impact of a supervisor training and self-monitoring intervention designed to increase supervisors' use of family-supportive supervisor behaviors. Pre- and postintervention surveys were completed, 9 months apart, by 239 employees at 6 intervention (N = 117) and 6 control (N = 122) grocery store sites. Thirty-nine supervisors in the 6 intervention sites received the training consisting of 1 hr of self-paced computer-based training, 1 hr of face-to-face group training, followed by instructions for behavioral self-monitoring (recording the frequency of supportive behaviors) to facilitate on-the-job transfer. Results demonstrated a disordinal interaction for the effect of training and family-to-work conflict on employee job satisfaction, turnover intentions, and physical health. In particular, for these outcomes, positive training effects were observed for employees with high family-to-work conflict, whereas negative training effects were observed for employees with low family-to-work conflict. These moderation effects were mediated by the interactive effect of training and family-to-work conflict on employee perceptions of family-supportive supervisor behaviors. Implications of our findings for future work–family intervention development and evaluation are discussed. %B J Appl Psychol %V 96 %P 134-50 %8 2011 Jan %G eng %N 1 %1 http://www.ncbi.nlm.nih.gov/pubmed/20853943?dopt=Abstract %R 10.1037/a0020927